Shipping policy

Retail orders

Eagle Shoe Care retail products are sold and shipped through Amazon. Shipping cost, delivery time and tracking for retail orders are provided by Amazon at the time of purchase.

Wholesale orders

Wholesale ordering on this site is for approved wholesale accounts only.

Where we ship

We ship wholesale orders to street addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, international addresses or PO boxes.

Processing time

In-stock orders are ready for pickup by the carrier within 3 to 4 business days of the order being placed.

Freight charges

Freight is calculated at checkout from the weight of your order and the delivery address. Orders of $5,000 or more after discounts ship with free freight.

Ground and pallet delivery

Homes and addresses without a loading dock ship ground in cases, up to 40 cases per order. Pallet freight is available only to commercial addresses with a loading dock. Liftgate delivery is not available. For loading-dock deliveries, products ordered in pallet quantities are priced at the pallet rate, shown as a discount at checkout. If a pallet is sent to an address that turns out to have no loading dock, the added carrier charges are billed back to the customer. For pallet deliveries the freight carrier may contact you to schedule a delivery appointment, so please make sure the phone number and email on your order are correct.

Changes and cancellations

Orders cannot be cancelled or changed, and the delivery address cannot be changed, once the order has been released for shipment. Please check your order and address carefully before you submit.

Damaged or missing items

All wholesale sales are final. If your order arrives damaged, incomplete or incorrect, email support@eagleshoecare.com with your order number and photos so we can resolve it.

Contact

Questions about shipping: support@eagleshoecare.com